How to Preserve Hotel Records After an Injury
The records that prove a hotel should have caught a hazard — housekeeping and maintenance logs and footage — are controlled by the property and can be lost. This checklist helps; your lawyer can take on most of it.
Note the property, area, and time
Record the property name and location, the exact area, and the time, which identify the logs and footage that must be preserved.
Report it so there is a record
Make sure an incident report is created, which documents the date and time and starts a paper trail.
Photograph the hazard yourself
Your own photos of the hazard and area are evidence the property cannot alter — take them before it is fixed.
Keep your booking records
Save your reservation, folio, and room details, which prove your guest status and help identify the operator.
Get a lawyer to demand preservation fast
A lawyer can quickly send a preservation demand for the housekeeping logs, maintenance records, and footage, and begin identifying the correct entities.
The deadlines and rules depend on your state
The steps above apply wherever you were hurt. Filing deadlines, fault rules, and limits on damages differ by state — pick yours for what applies to hotel resort injuries.
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This is general information, not legal advice. Every situation is different, and the law differs by state.