You can reach out without pictures
No. You do not need photos or videos to contact the firm or to have your situation reviewed. Photos and videos are helpful evidence, but they are not required just to start a conversation about your rights.
Many people worry they cannot seek help because they did not photograph every problem. That is not the case. You can absolutely reach out and explain your situation without any pictures, and we can talk through your options based on what you describe.
That said, if you do have photos or videos of the conditions — a leak, mold, pests, damage — they can be valuable, so it is worth keeping any you have. And going forward, taking clear, dated photos and videos of ongoing problems is a good idea, because they strengthen your position over time.
But the lack of photos today is never a reason to stay silent about a serious problem. You can get guidance now and start building any needed documentation from here. If rental conditions are affecting you, a free, confidential review can help you understand your options, photos or not.
This is general information about California tenant rights, not legal advice. Every situation is different.