A safe, private place to explain
Yes. When you contact the firm for a review of your situation, your information is treated as confidential. You should feel safe sharing what has been happening.
Confidentiality matters, especially for tenants who worry about their landlord finding out they are seeking help or who feel vulnerable in their housing situation. The point of a confidential review is to give you a safe space to explain your circumstances honestly, so you can get accurate guidance about your rights and options.
This confidentiality applies whether or not you ultimately decide to move forward. Reaching out to understand your situation does not commit you to anything, and it is kept private.
If concerns about privacy have been holding you back from getting help, they should not stand in your way. You can share your situation and get clarity in confidence. If you are facing rental problems and want to understand your options without worry, a free, confidential review lets you do exactly that. (Please note that if you are in immediate danger, you should always contact 911 first.)
This is general information about California tenant rights, not legal advice. Every situation is different.