Backing up verbal requests in writing
If you have only made verbal repair requests, do not panic — but start creating a written record now, because written proof of notice is far stronger than a verbal request a landlord can deny.
You can strengthen your position going forward by putting your requests in writing from this point on, and even by sending a written message that confirms your earlier verbal requests — for example, a text or email saying you previously reported the problem on a certain date and it still is not fixed. That creates a dated record and puts the landlord's continued notice in writing.
Verbal requests are not worthless, especially if there were witnesses to the conversation or other signs the landlord knew, like the landlord acknowledging the problem in a message. But because they are easy to dispute, backing them up with writing is important.
Going forward, keep every request in writing and save it. If you have been relying on verbal requests and want to understand how to protect yourself and document the landlord's notice, a free, confidential review can help you figure out the best next steps.
This is general information about California tenant rights, not legal advice. Every situation is different.