Informed and in control
Staying informed is an important part of the process, and you should expect to be kept in the loop about meaningful developments in your situation rather than left wondering.
Generally, that means being updated on significant steps — such as communications with the landlord or their insurer, offers or responses received, and important decisions that need your input. Because certain choices, like whether to accept a settlement, are ultimately yours, keeping you informed is essential so you can make those decisions with a clear understanding.
Good communication also means you can ask questions along the way and get honest answers, rather than feeling in the dark. If something about your case is unclear, you should feel comfortable raising it.
The aim is for you to feel informed and in control, not anxious about what is happening behind the scenes. Feeling ignored by a legal process is a common frustration, and it does not have to be that way. If clear communication matters to you — as it should — a free, confidential review is a chance to start the relationship by getting straight answers about your situation.
This is general information about California tenant rights, not legal advice. Every situation is different.